Frequently Asked Questions

Find answers to your questions about our perfumes and cosmetics

Ordering & Shipping +
What are your shipping options? +

We offer standard and express shipping across India. Delivery times vary by location, typically 3-7 business days for standard shipping.

Do you offer international shipping? +

Currently, we ship within India only. We're working on expanding our shipping options internationally.

Product Information +
Are your perfumes authentic? +

Yes, our perfumes are crafted using the finest quality essential oils and premium ingredients, ensuring authenticity and excellence in every bottle.

What is the concentration and longevity of your perfumes? +

All our perfumes are Eau de Parfum, which means they have a high concentration of fragrance oils. They typically last up to 8 hours, allowing your scent to linger beautifully throughout the day.

Can I test the fragrance before buying? +

Currently, we don’t offer samples for testing. However, if you’d like to experience our perfumes, please reach out to us at {Email}, and our team will be happy to assist you with the best possible option.

Beauty & Care +
Are your perfumes suitable for all skin types? +

Yes, our perfumes are formulated with high-quality essential oils and are generally suitable for most skin types. If you have known allergies or sensitivities, we recommend reviewing the ingredient list before purchase.

Returns & Exchanges +
What is your return policy? +

We offer a 7-day return policy from the date of delivery, applicable only in cases of a wrong or damaged order. Please record an unboxing video as proof to help us process your claim smoothly.

How do I initiate a return? +

Contact our customer service team with your order number, and we'll guide you through the return process.

Payment & Pricing +
What payment methods do you accept? +

We accept all major credit cards, debit cards, UPI, net banking.

Do you offer any discounts or promotions? +

Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive offers and seasonal sales.

Customer Support +
How can I contact customer service? +

You can reach us at thehouseoferaya9@gmail.com. Our customer care team is available Monday to Friday, from 10 AM to 7 PM. Please allow up to 48 hours for us to respond.

Do you have a physical store? +

We are primarily an online store, but please check our contact page for any physical location information.

Still have questions?

Our customer support team is here to help you with any additional questions.

Contact Us